A regional leader in home medical equipment and supplies, HME specialists is an employee owned and operated company headquartered in Albuquerque, New Mexico.  Operations extend throughout New Mexico and western Texas. HME Specialists offers a comprehensive range of home medical equipment, supplies and clinical services.  Click on link for a detailed description of equipment and services.

Certified by Medicare and Medicaid and accredited by the Healthcare Quality Association on Accreditation (HQAA), HME Specialists meets or exceeds national quality standards. We are committed to providing exceptional, individualized care and services.

Leadership

HME Specialists employs over 100 healthcare professionals with experience in serving the medical profession, long-term care facilities, health plans and individual customers. The owners of HME Specialists provide the framework for planning and directing care and services. In addition to the executive team, an integral part of the leadership is the department managers that oversee and coordinate services.

Mission, Vision, Values

Mission:  Our mission is to provide the highest quality respiratory therapy and home medical equipment services, to constantly strive to exceed our customer’s expectations, and to be an integral part of our region’s healthcare system.

Vision: To deliver cost effective and superior services

Values:  “A Guide to how we treat our internal and external customers.”  Professionalism, Reliability, Open Door Policy, Member of Our Community, Integrity, Service to Customers, Excellence

Multidisciplinary Team

At HME Specialists, a team approach maximizes positive service level outcomes. Our team works in conjunction with care providers and the health plan medical teams to ensure patients’ successful transition from the hospital or clinic setting to their home. 

Our team consists of:

• Licensed Respiratory Care Practitioners
• Distribution Service Technicians
• Intake Coordinators
• Business Development Staff
• Health System & Hospital Liaisons
• Rehab Seating Specialists & Technicians
• Reimbursement Specialists
• Wound Care Product Specialists
• Patient Resupply Coordinators

Patient Satisfaction

At HME, patient satisfaction and customer service is a priority. We rely on feedback regarding service level performance to help us continually improve patient care and meet customer expectations. The automated complaint resolution process that we utilize allows us to capture necessary patient feedback.  If you are a patient and have issues that need to be addressed, please contact your local HME Branch or provide feedback to The Resolution Team at www.TheResTeam.com or call (877) 832-6008.

We value your feedback!